Amazon Account Manager

Los Angeles, CA

Full Time

Manager/Supervisor

AMAZON ACCOUNT MANAGER

LOS ANGELES, CA

Who We Are

Tower 28 is building a world where beauty is accessible, inclusive, and sensitive. We want to push the boundaries of what beauty should be: a mix of high quality, high standards, and high levels of fun. We want to be a beauty big sister, who knows what’s right (clean, non-toxic, vegan, cruelty-free) but also knows how to have a good time (clean beauty doesn’t have to be so serious!).

What You’ll Be Doing

We are seeking a skilled and proactive Amazon Account Manager to oversee and grow our brand’s presence on Amazon. This role will focus on strategic planning, content optimization, and improving ratings and reviews while closely managing our agency partner to ensure brand protection and operational excellence. The ideal candidate will have a proven ability to navigate the complexities of the Amazon ecosystem and collaborate effectively with agencies and internal teams to deliver results.

This is a full-time role with a hybrid work schedule based in West LA and will report directly to the Chief Digital Officer.

Key Responsibilities

Agency Management: Act as the primary point of contact for the agency managing our Amazon account. Provide clear direction, set performance goals, and ensure alignment with brand strategy and priorities.
P&L Management: Oversee the profit and loss statement for Amazon and social commerce marketplaces, ensuring revenue and margin targets are met.
Performance Optimization: Track key performance metrics, including sales growth, ratings, ad ROI, and content effectiveness. Analyze sales and operational data provided by the agency to identify growth opportunities, diagnose challenges, and inform decision-making. Optimize product listings (SEO, content, imagery) to improve discoverability and conversion rates. Hold the agency accountable for meeting goals and provide regular feedback to ensure continuous improvement.
Inventory & Sales Management: Manage inventory forecasting, planning, and replenishment to avoid stockouts or overstocking.Collaborate with the operations, demand planning, and supply chain team to ensure timely product availability.Implement strategies to optimize inventory turns and reduce excess stock.
Strategic Oversight: Collaborate with the agency to develop and execute annual and quarterly Amazon strategies, including promotional planning, advertising campaigns, and content updates.
Content Supervision: Work with the agency to ensure product listings (titles, images, descriptions, and A+ content) are optimized for discoverability, conversion, and brand consistency. Approve updates and review performance impact
Ratings and Reviews: Partner with the agency to implement strategies for improving customer ratings and reviews, ensuring customer feedback is addressed in a timely and constructive manner.
Brand Protection: Collaborate with the agency to monitor unauthorized sellers, counterfeit products, and pricing violations, ensuring brand integrity on the platform.
Advertising Campaigns: Oversee the management of Amazon Advertising campaigns, including Sponsored Products, Sponsored Brands, and Display Ads. Review performance reports and recommend adjustments to maximize ROI
Cross-Functional Collaboration: Work with internal teams, including marketing and operations, to align Amazon strategies with broader company objectives and ensure inventory readiness for key campaigns.

Qualifications

Bachelor’s degree required.
5–8 years of experience in e-commerce, brand, or product marketing, with a focus on Amazon account management.
Proven success managing Amazon Vendor Central and/or Seller Central accounts, including strategic planning and content optimization.
Strong analytical skills, with the ability to interpret data and drive actionable insights to optimize performance
Exceptional communication skills, with the ability to collaborate effectively with agencies and internal teams
Demonstrated ability to scale brands and deliver measurable results in a fast-paced environment.
Creative thinker with a passion for exploring innovative strategies to grow on Amazon

We Offer

Excellent benefits, including healthcare, dental, vision
Holidays, vacation, and sick time
Summer Fridays and quiet week between Christmas and New Years

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