Ecomm Site Ops Coordinator

Los Angeles, CA

Full Time

Entry Level

Century City, CA

Who We Are

Tower 28 is building a world where beauty is accessible, inclusive, and sensitive. We want to push the boundaries of what beauty should be, a mix of high quality, high standards, and high levels of fun. We want to be a beauty big sister, who knows what’s right (clean, non-toxic, vegan, cruelty-free) but also knows how to have a good time (clean beauty doesn’t have to be so serious!).

What You’ll Be Doing

As an Ecommerce Coordinator, you will be supporting the Ecommerce team and website operations.

DAILY

Web Merchandising: Own the product catalog, merchandising strategy + ppage setup / refresh for new product launches, product updates, site refreshes, promotions, etc
Web Operations: monitor site performance including – ux functionality, mobile friendliness + site speed, QA check & review site regularly to identify and resolve issues.
Content Management: Onboarding + assisting with catalog maintenance for 3rd party marketplace vendors.
Reporting: KPI tracking and analysis for website performance, product sales, and CX. Analyze return data + report on trends and status.
Customer Support: Troubleshooting customer order issues and support cx + community management teams to answer, support and/or modify orders, shipments, payment and return processes, and KPI reporting.

This is a Full-Time position based in Los Angeles and requires IRL work multiple times a week.

Who You Are

1+ years’ experience working with Shopify and in a customer-facing customer service role
Excel Skills – you are comfortable using VLOOKUP and pivot tables
Hustle – resourcefulness, can-try-attitude, out-of-the-box thinking
Ownership – positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them
Analytical Skills – as evidenced by problem solving capabilities and previous ownership of analytical tasks and projects
Interest in Beauty / CPG – up-to-date with general trends and happenings

We Offer

Salary range for this position is $55K - $65K
Excellent benefits, including healthcare, dental, vision
Holidays, vacation, and sick time
Summer Fridays and quiet week between Christmas and New Year's

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