Associate Manager of Key Accounts

Los Angeles, CA

Full Time

Mid Level

Who We Are

Tower 28 is building a world where beauty is accessible, inclusive, and sensitive. We want to push the boundaries of what beauty should be, a mix of high quality, high standards, and high levels of fun. We want to be a beauty big sister, who knows what’s right (clean, non-toxic, vegan, cruelty-free) but also knows how to have a good time (clean beauty doesn’t have to be so serious!).

What You’ll Be Doing

As an Associate Manager of Key Accounts, you will support the Senior Director of International and Amazon in facilitating and eventually leading cross-functional initiatives across Sales, Finance, PR, Social, Marketing, Operations, and Education teams. You’ll liaise with retailers and external partners to ensure accurate and timely information is shared with the right stakeholders. Additionally, you’ll manage materials, consolidate data, and support product launch logistics for key accounts such as Sephora US, Sephora UK, Sephora Middle East, and others.

This is a full-time role with a hybrid work schedule based in West LA, reporting directly to the Senior Director of International and Amazon.

Retailer Responsibilities:

Own monthly Sephora reviews report for domestic and international to provide brand performance analysis and program insights
Coordinate and communicate changes between internal team and international accounts, including product registration status, stock, education request, sampling, etc.

Managing New Product Launches:

Complete setup forms for key accounts, detailing launch specifics and NIFs (digital and omni).
Collaborate with country teams to align logistics, registration updates, and product development, ensuring timely launch dates.
Partner with the retail marketing team on updates and key deliverable timelines, including additional exposure (endcap, window, launchpad, and etc.)

International Master File:

Update and maintain the International Master File with new and existing product, retailer information, and key account contacts, ensuring all data is accurate and up to date for cross-functional internal use.

What You’ll Need

2-4 years experience managing key accounts at a high-growth beauty brand Bachelor's degree in marketing, business, or a related field
Exceptional organizational skills and attention to detail.
Experience with Word, Excel, PowerPoint, Outlook, and Google Drive.
Experience in fast-paced start-up environments.
Knowledge of Sharepoint, Asana, Sephora Brand Portal, and other tools are a plus.

Who You Are

A professional communicator who listens, persuades, and delivers insights to stakeholders.
A proactive and independent problem solver who is capable of working well cross-functionally.
A passionate individual with a strong interest in the beauty industry with a background in Consumer Goods

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